Refund and Exchange Policy
Exchange Policy: We will gladly exchange tickets for a different performance of the same show provided that seats are available and that the request is made at least 1 business day prior to the original ticketed performance. Contact the box office to request an exchange (box-office@theatreinthegrove.org).
Refund Policy: In general, we do not issue refunds. However, we may consider a refund in an extenuating circumstance. Please contact the box office (box-office@theatreinthegrove.org) with the reason for the refund. We will not issue a refund on day of show if all in your party are not able to attend.
If Theatre in the Grove cancels a show due to an extenuating circumstance, we will contact you to determine if you want your ticket exchanged for a future performance during the current season, your tickets refunded, or your ticket purchase be converted into a donation. We will exchange your tickets for a future performance during the current season at no charge. If you opt for a refund, be aware that the service fees charged by our ticketing partner are not refunded. If, by the end of the season you still have unused tickets, those will revert to a donation.
General Policies
Diversity. Inclusion. More than just words in a script to us. Diversity drives innovation. Inclusion creates community. Theatre in the Grove welcomes everyone. All colors, all LGBTQIA , all countries of origin, all economic status, all religions, all ages and all abilities. TITG strives to provide a safe and supportive environment to enable all art and artists to thrive for generations to come. We will not tolerate discrimination or abuse (in any form) from or towards our volunteers, cast, crew, staff, patrons, or vendors.
Ludus Refund Policy
Refunds and exchanges are at the discretion of the event organizer (Theatre in the Grove).
All Ludus convenience fees are non-refundable.
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